Book Hospital, on behalf of itself and  the brand "Book Hospital" , publisher of the internet resource www.Book hospitals.in and the mobile application ‘Book Hospital’ (together, “Website”).

1.NATURE AND APPLICABILITY OF TERMS

Please carefully go through these terms and conditions (“Terms”) and the privacy policy available at (https://www.Bookhospitals.in) (“Privacy Policy”) before you decide to access the Website orApp avail the services made available on the Website or App by Book hospital. These Terms and the Privacy Policy together constitute a legal agreement (“Agreement”) between you and Book hospital in connection with your visit to the Website or App and your use of the Services (as defined below).

The Agreement applies to you whether you are -

A medical practitioner or health care provider (whether an individual professional or an organization) or similar institution wishing to be listed, or already listed, on the Website, including designated, authorized associates of such practitioners or institutions (“Practitioner(s)”, “you” or “User”); or

A patient, his/her representatives or affiliates, searching for Practitioners through the Website or App (“End-User”, “you” or “User”); or Otherwise a user of the Website or App (“you” or “User”).

This Agreement applies to those services made available by Book hospital on the Website or App (“Services”), including but not limited to the following:

For Practitioners: Listing of Practitioners and their profiles and contact details, to be made available to the other Users and visitors to the Website;

For other Users: Facility to (i) create and maintain ‘Health Accounts’, (ii) search for Practitioners by name, specialty, and geographical area, or any other criteria that may be developed and made available by Book hospital, and (iii) to make appointments with Practitioners.

The Services may change from time to time, at the sole discretion of Book hospital, and the Agreement will apply to your visit to and your use of the Website or App to avail the Service, as well as to all information provided by you on the Website or App at any given point in time.

This Agreement defines the terms and conditions under which you are allowed to use the Website and describes the manner in which we shall treat your account while you are registered as a member with us. If you have any questions about any part of the Agreement, feel free to contact us at support@Book hospitals.com.

By downloading or accessing the Website or App to use the Services, you irrevocably accept all the conditions stipulated in this Agreement, the as available on the Website, and agree to abide by them. This Agreement supersedes all previous oral and written terms and conditions (if any) communicated to you relating to your use of the Website or App to avail the Services. By availing any Service, you signify your acceptance of the terms of this Agreement.

We reserve the right to modify or terminate any portion of the Agreement for any reason and at any time, and such modifications shall be informed to you in writing You should read the Agreement at regular intervals. Your use of the Website or App following any such modification constitutes your agreement to follow and be bound by the Agreement so modified.

You acknowledge that you will be bound by this Agreement for availing any of the Services offered by us. If you do not agree with any part of the Agreement, please do not use the Website or App or avail any Services.

Your access to use of the Website or App and the Services will be solely at the discretion of Book hospital.

The Agreement is published in compliance of, and is governed by the provisions of Indian law, including but not limited to: the Indian Contract Act, 1872,the (Indian) Information Technology Act, 2000, and the rules, regulations, guidelines and clarifications framed there under, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”), and Information Technology (Intermediary Guidelines and Digital Ethics Code) Rules, 2021 (the “IG Rules”).

2.CONDITIONS OF USE

You must be 18 years of age or older to register, use the Services, or visit or use the Website in any manner. By registering, visiting and using the Website or accepting this Agreement, you represent and warrant to Book hospital that you are 18 years of age or older, and that you have the right, authority and capacity to use the Website or App and the Services available through the Website or App, and agree to and abide by this Agreement.

3.TERMS OF USE APPLICABLE TO ALL USERS OTHER THAN PRACTITIONERS

   The terms in this Clause 3 are applicable only to Users other than Practitioners.

3.1END-USER ACCOUNT AND DATA PRIVACY

3.1.1 The terms “personal information” and “sensitive personal data or information” are defined under the SPI Rules, and are                            reproduced in the Privacy Policy.

3.1.2 Book Hospital may by its Services, collect information relating to the devices through which you access the Website or App, and             anonymous data of your usage. The collected information will be used only for improving the quality of Book Hospital                               services and  to build new services.

3.1.3 The Website or App allows Book Hospital to have access to registered Users’ personal email or phone number, for                                 communication  purpose so as to provide you a better way of booking appointments and for obtaining feedback in relation to the              Practitioners and their practice.

3.1.4 The Privacy Policy sets out, inter-alia:

         The type of information collected from Users, including sensitive personal data or information;

         The purpose, means and modes of usage of such information;

         How and to whom Book hospital will disclose such information; and, Other information mandated by the SPI Rules.

3.1.5 The User is expected to read and understand the Privacy Policy, so as to ensure that he or she has the knowledge of, inter-alia:             the fact that certain information is being collected; the purpose for which the information is being collected;the intended recipients           of the information;the nature of collection and retention of the information; and the name and address of the agency that is                     collecting the information and the agency that will retain the information; and the various rights available to such Users in respect           of such information.

3.1.6 Book Hospital shall not be responsible in any manner for the authenticity of the personal information or sensitive personal data or           information supplied by the User to Book Hospital or to any other person acting on behalf of Book hospital.

3.1.7 The User is responsible for maintaining the confidentiality of the User’s account access information and password, if the User is             registered on the Website. The User shall be responsible for all usage of the User’s account and password, whether or not                     authorized by the User. The User shall immediately notify Book hospital of any actual or suspected unauthorized use of the                     User’s account or password. Although Book hospital will not be liable for your losses caused by any unauthorized use of your                 account, you may be liable for the losses of Book Hospital or such other parties as the case may be, due to any unauthorized                 use of your account.

3.1.8 If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not                     current or incomplete), or Book hospital has reasonable grounds to suspect that such information is untrue, inaccurate, not                     current or incomplete, Book hospital has the right to discontinue the Services to the User at its sole discretion.

3.1.9Book hospital may use such information collected from the Users from time to time for the purposes of debugging customer                    support related issues.

3.1.10Against every Practitioner listed in https://bookhospitals.in/, you may see a ‘show number’ option. When you choose this option,               you choose to call the number through a free telephony service provided by Book hospital, and the records of such calls are                   recorded and stored in Book hospital’s servers. Such call will have an IVR message stating the purpose of recording your calls               and your consent to such recordings which are dealt with as per the Privacy Policy. Such records may be accessed by Book                   hospital for quality control and support related purposes and are dealt with only in accordance with the terms of the Privacy                     Policy. Such call facility provided to you by Book hospital should be used only for appointment and booking purposes, and not                 for consultation on health-related issues. Book hospital accepts no liability if the call facility is not used in accordance with the                 foregoing. Book hospital may also choose to not use this facility .In case you choose to not provide your consent to recording                 your calls that may have personal information required for appointment and booking purposes, Book hospital reserves the right                to not provide the Services for which such personal information is sought.

3.2RELEVANCE ALGORITHM

      Book hospital’s relevance algorithm for the Practitioners is a fully automated system that lists the Practitioners, their profile and              information regarding their Practice on its Website or App. These listings of Practitioners do not represent any fixed objective                  ranking or endorsement by Book hospital. Book hospital will not be liable for any change in the relevance of the Practitioners on            search results,which may take place from time to time. The listing of Practitioners will be based on automated computation of the             various  factors including inputs made by the Users including their comments and feedback. Such factors may change from time to         time, in  order to improve the listing algorithm. Book hospital in no event will be held responsible for the accuracy and the                       relevancy  of the  listing order of the Practitioners on the Website.

3.3LISTING CONTENT AND DISSEMINATING INFORMATION

3.3.1Book hospital collects, directly or indirectly, and displays on the Website, relevant information regarding the profile and practice of          the Practitioners listed on the Website or App, such as their specialization, qualification, fees, location, visiting hours, and similar            details.Book hospital takes reasonable efforts to ensure that such information is updated at frequent intervals. Although Book                  hospital screens and vets the information and photos submitted by the Practitioners, it cannot be held liable for any inaccuracies            or incompleteness represented from it, despite such reasonable efforts.

3.3.2The Services provided by Book hospital or any of its licensors or service providers are provided on an "as is" and “as available’              basis, and without any warranties or conditions (express or implied, including the implied warranties of merchantability, accuracy,            fitness for a particular purpose, title and non-infringement, arising by statute or otherwise in law or from a course of dealing or                usage or trade). Book hospital does not provide or make any representation, warranty or guarantee, express or implied about the          Website or App or the Services. Book hospital does not guarantee the accuracy or completeness of any content or information                provided by Users on the Website or App. To the fullest extent permitted by law, Book hospital disclaims all liability arising out of            the User’s use or reliance upon the Website or App, the Services, representations and warranties made by other Users, the                    content or information  provided by the Users on the Website, or any opinion or suggestion given or expressed by Book hospital            or any User in relation to  any User or services provided by such User.

3.3.3The Website may be linked to the website or App of third parties, affiliates and business partners. Book hospital has no control               over, and not liable or responsible for content, accuracy, validity, reliability, quality of such websites or made available by/through            our   Website or App. Inclusion of any link on the Website does not imply that Book hospital endorses the linked site. User may               use the links  and these services at User’s own risk.

3.3.4Book hospital assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect User’s equipment            on account of User’s access to, use of, or browsing the Website or the downloading of any material, data, text, images, video                  content, or audio content from the Website. If a User is dissatisfied with the Website, User’s sole remedy is to discontinue using              the Website.

3.3.5 If Book hospital determines that you have provided fraudulent, inaccurate, or incomplete information, including through feedback,           Book hospital reserves the right to immediately suspend your access to the Website or any of your accounts with Book hospital             and makes such declaration on the website alongside your name/your clinic’s name as determined by Book hospital for the                     protection of its business and in the interests of Users. You shall be liable to indemnify Book hospital for any losses incurred as a           result of your misrepresentations or fraudulent feedback that has adversely affected Book hospital or its Users.

3.3.6The information published under the head of "Industry wide city-wise Pricing Graph" is derived from a benchmarking group that is          determined to be relevant by Book hospital in the relevant city. Book hospital has published this information for guidance purpose          and does not have the ability to ascertain accuracy of the data based on which the information has been published and nor does            it have any duty to disclose to anyone the source of the underlying data sets based on which this information has been published.         Book hospital is not liable in any manner for any consequence whatsoever arising out of any use of the information published here.

3.4 BOOK APPOINTMENT AND CALL FACILITY

      Book hospital enables Users to connect with Practitioners through  a method:  Book facility that allows Users book an                      appointment through the Website.

3.4.1Book hospital will ensure Users are provided confirmed appointment on the Book facility. However, Book hospital has no liability if         such an appointment is later cancelled by the Practitioner, or the same Practitioner is not available for appointment. Provided, it             does not fall under the heads listed under the Book hospital Guarantee Program, in which case the terms of this program shall                apply.

3.4.2If a User has utilized the telephonic services, Book hospital reserves the right to share the information provided by the User with     t      he Practitioner and store such information and/or conversation of the User with the Practitioner, in accordance with our Privacy Policy.

3.4.3The results of any search Users perform on the Website for Practitioners should not be construed as an endorsement by Book              hospital of any such particular Practitioner. If the User decides to engage with a Practitioner to seek medical services, the User              shall be doing so at his/her own risk.

3.4.4 Without prejudice to the generality of the above, Book hospital is not involved in providing any healthcare or medical advice or               diagnosis and hence is not responsible for any interactions between User and the Practitioner. User understands and agrees that            Book hospital will not be liable for:

User interactions and associated issues User has with the Practitioner;

the ability or intent of the Practitioner(s) or the lack of it, in fulfilling their obligations towards Users;

any wrong medication or quality of treatment being given by the Practitioner(s), or any medical negligence on part of the Practitioner(s);

inappropriate treatment, or similar difficulties or any type of inconvenience suffered by the User due to a failure on the part of the Practitioner to provide agreed Services;

any misconduct or inappropriate behaviour by the Practitioner or the Practitioner’s staff;

cancellation or no show by the Practitioner or rescheduling of booked appointment or any variation in the fees charged, provided these have been addressed to under, Book hospital Guarantee Program.

3.4.5Users are allowed to provide feedback about their experiences with the Practitioner, however, the User shall ensure that, the                   same  is provided in accordance with applicable law. User however understands that, Book hospital shall not be obliged to act in           such manner as may be required to give effect to the content of Users feedback, such as suggestions for delisting of a particular           Practitioner from the Website.

3.4.6 In case of a ‘Patient-No-Show (P.N.S)’ (defined below), where the User does not show-up at the concerned Practitioner’s clinic:

         User’s account will be temporarily disabled from booking further online appointments on Book hospital.com for next one(1)                     months, in case of, three(3) Valid PNS, as per the Patient-No-Show Policy. However, the User can continue to call the clinic via             Book hospital.com to get an appointment.

        Patient- No-Show (P.N.S) for the purposes of these Terms and Conditions, is defined as, any instance where a User, who booked          an appointment on the Website using the Book Appointment facility , has not turned up for the appointment without cancelling,                rescheduling, or informing the Practitioner in advance about the same. When Practitioner informs Book hospital of the incident or            marks a particular appointment as P.N.S. using the Book hospital Ray software or Book hospital Pro App within five (5) days of              the scheduled appointment, an email and SMS (“PNS Communication”) will be sent to the User to confirm on the incident with                reasons. Where the User is not able to establish that the User had a legitimate reason as per Clause 3.4.6(c), for not showing up,          Book hospital shall be entitled to take actions as under Clause 3.4.6 (a). However Users understand that, actions such as ones              mentioned under Clause 3.4.6(a) are included as a deterrent to stop Users from misusing the Website, and the loss of business            hours incurred by the Practitioner.

         Following instances, solely at the discretion of Book hospital, would be construed as valid cases of PNS (“Valid PNS”), in which              case the User shall be penalized as per Clause 3.4.6 (a):

User does not reply within seven (7) days, with reasons to PNS Communication, from the date of receipt of such PNS Communication;

In case User responds to the PNS Communication with below reasons:

Forgot the appointment

Chose to visit another Practitioner/consulted online;

Busy with other work; or such other reasons (which Book hospital at its discretion decides to be a valid reason to not show up).

Where the User has booked a paid appointment and is unable to visit the Practitioner, due to such genuine reasons of sickness etc. at the sole discretion of Book hospital, pursuant to conducting of investigation, the User shall be provided with a refund of such payment made by User, at the time of booking. However, where cancellation charges have been levied, you would not be entitled to complete refund.

Book hospital reserves the right to make the final decision in case of a conflict. The total aggregate liability of Book hospital with respect to any claims made herein shall be INR 200.

3.4.7Cancellation and Refund Policy

         In the event that, the Practitioner with whom User has booked a paid appointment via the Website and App, has not been able to           meet the User, User will need to write to us at support@Book hospitals.com within five (5) days from the occurrence of such                    event; in which case, the entire consultation amount as mentioned on the Website will be refunded to the User within the next               five (5) to six (6) business days in the original mode of payment done by the User while booking. In case where the User, does               not show up  for the appointment booked with a Practitioner, without cancelling the appointment beforehand, the amount will not             be refunded, and treated as under Clause 3.4.6. However, where cancellation charges have been levied(as charge by the                       Practitioner/Practice), you would not be entitled to complete refund even if you have cancelled beforehand.

Users will not be entitled for any refunds in cases where, the Practitioner is unable to meet the User at the exact time of the scheduled appointment time and the User is required to wait, irrespective of the fact whether the User is required to wait or choose to not obtain the medical services from the said Practitioner.

3.5NO DOCTOR-PATIENT RELATIONSHIP; NOT FOR EMERGENCY USE

3.5.1Please note that some of the content, text, data, graphics, images, information, suggestions, guidance, and other material                      (collectively, “Information”) that may be available on the Website or App (including information provided in direct response to your           questions or postings) may be provided by individuals in the medical profession. The provision of such Information does not                   create a licensed medical professional/patient relationship, between Book hospital and you and does not constitute an opinion,               medical advice, or diagnosis or treatment of any particular condition, but is only provided to assist you with locating appropriate             medical care from a qualified practitioner.

3.5.2It is hereby expressly clarified that, the Information that you obtain or receive from Book hospital, and its employees, contractors,            partners, sponsors, advertisers, licensors or otherwise on the Website is for informational purposes only. We make no                            guarantees,representations or warranties, whether expressed or implied, with respect to professional qualifications, quality of                  work, expertise or other information provided on the Website. In no event shall we be liable to you or anyone else for any decision          made or action taken by you in reliance on such information.Book Hospital is acting only as a  Third party and is only assisting               the user in booking hospitals, clinics, diagnostics and doctors quickly and is not responsible for any treatment or any other matter.

3.5.3The Services are not intended to be a substitute for getting in touch with emergency healthcare. If you are an End-User facing a             medical emergency (either on your or a another person’s behalf), please contact an ambulance service or hospital directly.

REFUNDS

BOOK HOSPITALS believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy: Cancellations will be considered only if the request is made within 3-5 days of placing the order. The Customer Service Team after looking into your complaint will take an appropriate decision.  In case of any Refunds approved by the BOOK HOSPITALS, it’ll take 10working  days for the refund to be processed to the end customer.We will refund your money minus 10% user charges from the refund you booked.

Privacy policy

his privacy policy sets out how BOOK HOSPITALS uses and protects any information that you give BOOK HOSPITALS when you visit their website or App and/or agree to book from them. BOOK HOSPITALS is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or App, and then you can be assured that it will only be used in accordance with this privacy statement. BOOK HOSPITALS may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you adhere to these changes. We may collect the following information: Name Contact information including email address Demographic information such as postcode, preferences and interests, if required Other information relevant to customer surveys and/or offers What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in suitable measures. How we use cookies A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Controlling your personal information You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at bookhospitals@gmail.com We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.