Privacy Policy
privacy policy
PRIVACY POLICY
Effective Date: July 22, 2026
Last Updated: July 22, 2026
Book Hospital ("Book Hospital", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, process, store, disclose, and protect information when you visit our website at https://bookhospitals.in, use the Book Hospital mobile application ("App"), or use any services provided through our website, App, or related platform (collectively, the "Services").
By accessing or using the Website, App, or Services, you acknowledge that you have read and understood this Privacy Policy. Where consent is required under applicable law, we will obtain it before processing your personal information.
1. INFORMATION WE COLLECT
We collect information that is necessary to provide and improve our Services. The information we collect depends on how you use the Website, App, and Services.
1.1 Personal and Account Information
When you create or manage an account, we may collect:
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Full name
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Mobile phone number
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Email address
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Date of birth, where applicable
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Gender, where applicable
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Address, where applicable
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Profile photograph, if you choose to upload one
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Account and authentication information
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OTP verification information
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Other information that you voluntarily provide in your profile
This information may be used to create and manage your account, verify your identity, provide Services, and communicate with you.
1.2 Appointment Information
When you use our appointment-booking services, we may collect:
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Doctor or hospital selected.
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Appointment date and time
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Medical department or specialty
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Booking, cancellation, and rescheduling information
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Appointment history
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Consultation preferences
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Patient information that you voluntarily provide for an appointment
This information is used to process and manage appointments and provide the requested Services.
1.3 Health or Medical Information
If the App or Website allows you to provide health or medical information voluntarily, such information may include:
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Symptoms or health-related information
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Medical history
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Prescriptions
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Medical reports or documents
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Allergies
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Treatment-related information
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Other health information voluntarily provided by you
Where such information is collected, we use it only for purposes connected with the relevant feature or healthcare-related service and, where necessary, to facilitate communication or appointments with the healthcare provider selected by you.
If the current version of the App does not collect health or medical information, this section should be removed.
1.4 Device and Technical Information
When you use the App or Website, certain technical information may be collected automatically, depending on the technologies and services used by the platform.
This may include:
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Device model
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Operating system and version
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Browser type
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Application version
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IP address
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Device or advertising identifiers, where applicable
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Crash and diagnostic information
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Log information
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App performance information
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General usage information
We use this information to operate, maintain, secure, troubleshoot, and improve our Services.
1.5 Payment Information
If online payments are available through the App or Website, payment transactions may be processed through third-party payment service providers.
We may receive information such as:
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Transaction amount
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Transaction date
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Transaction reference number
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Payment status
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Limited payment-related information necessary to complete or verify a transaction
Book Hospital does not intentionally store complete debit card numbers, credit card numbers, UPI PINs, passwords, or complete banking credentials on its own servers unless specifically stated otherwise.
Payment service providers may process payment information in accordance with their own privacy policies and applicable laws.
2. MEDICAL DISCLAIMER
Book Hospital is a technology platform that facilitates access to healthcare-related services, including appointment booking and related communication.
Book Hospital does not itself provide medical diagnosis, treatment, medical advice, or emergency healthcare services unless expressly stated otherwise.
Healthcare services are provided by independent hospitals, doctors, clinics, practitioners, or other healthcare providers.
Users should contact an appropriate healthcare professional or emergency service directly when urgent or emergency medical assistance is required.
3. HOW WE USE YOUR INFORMATION
We may use the information we collect for the following purposes:
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Create, maintain, and manage your account.
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Verify your identity and authenticate your account.
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Process, confirm, modify, or cancel appointments.
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Provide appointment reminders and updates.
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Connect you with the doctor, hospital, clinic, or healthcare provider selected by you.
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Provide customer support
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Process payments where applicable
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Send OTPs and account-related communications.
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Send service-related notifications
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Improve the performance and functionality of the App and Website.
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Monitor and improve service quality.
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Detect, prevent, and investigate fraud, abuse, and unauthorized activity.
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Maintain the security of our systems.
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Resolve disputes and enforce our terms and policies.
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Comply with applicable legal and regulatory requirements.
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Send promotional or marketing communications where you have provided the required consent or where otherwise permitted by applicable law.
4. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information to third parties.
We may share information where reasonably necessary to provide the Services, operate our platform, protect users, or comply with applicable law.
Depending on the Services you use, information may be shared with the following categories of recipients:
4.1 Healthcare Providers
Information necessary to facilitate an appointment or healthcare-related service may be shared with the relevant:
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Doctor
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Hospital
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Clinic
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Diagnostic centre
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Healthcare practitioner
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Other authorized healthcare provider
For example, appointment and patient information may be provided to the healthcare provider selected by you.
4.2 Service Providers
We may use third-party service providers to support our operations, including providers of:
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Cloud hosting
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Database services
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OTP and authentication services
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Push notifications
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Analytics
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Crash reporting
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Customer support
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Payment processing
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Security services
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Technical infrastructure
These providers may process information on our behalf as necessary to provide their services.
4.3 Payment Providers
Where payments are supported, payment-related information may be processed by third-party payment gateways or payment service providers.
4.4 Government and Legal Authorities
We may disclose information where required or permitted by applicable law, including when necessary to:
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Comply with a legal obligation.
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Respond to a lawful government request.
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Prevent or investigate fraud or unlawful activity.
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Protect the rights, property, or safety of Book Hospital, our users, or others.
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Establish, exercise, or defend legal claims
4.5 Business Transfers
If Book Hospital is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, relevant information may be transferred as part of that transaction, subject to applicable law.
5. DATA SECURITY
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, disclosure, alteration, loss, or destruction.
Depending on the nature of the information and the risks involved, security measures may include:
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Encryption during transmission
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Access controls
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Authentication mechanisms
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Secure server infrastructure
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Monitoring and logging
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Backup and recovery procedures
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Appropriate internal security controls
However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of your account credentials and should notify us if you believe your account has been accessed without authorization.
6. COOKIES AND SIMILAR TECHNOLOGIES
Our Website may use cookies, local storage, and similar technologies to:
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Maintain Website functionality
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Remember user preferences
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Maintain login sessions
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Improve Website performance
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Analyze Website usage
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Improve user experience
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Maintain security
You may manage or disable cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of some Website features.
7. APP PERMISSIONS
Depending on the features available in the App, Book Hospital may request certain device permissions.
These may include:
Internet Access
Required to connect the App to our servers and provide online Services.
Camera
If enabled, the camera may be used for features such as taking a profile photograph or uploading documents.
Photos / Media / Files
If enabled, access may be used to allow you to select photographs or documents for features provided by the App.
Notifications
Notification permission may be used to send appointment reminders, confirmations, cancellations, updates, and other service-related notifications.
Phone
If a phone-related feature is provided, the relevant permission may be requested only when necessary for that feature.
Location
If location-based functionality is provided, location permission may be requested to help identify nearby hospitals, doctors, clinics, or other relevant services.
We request permissions only when they are necessary for the relevant App functionality.
You may manage available permissions through your device settings.
Important: Only retain permissions in this section that the actual Book Hospital App requests or uses.
8. COMMUNICATIONS
By creating an account or using our Services, you may receive communications from Book Hospital through channels such as:
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Email
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SMS
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Telephone calls
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WhatsApp, where available
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Push notifications
These communications may include:
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Account verification and OTP authentication
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Appointment confirmations
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Appointment reminders
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Appointment cancellations
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Rescheduling notifications
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Payment confirmations and invoices
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Customer support responses
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Important service announcements
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Security notifications
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Requests for ratings or feedback
Where required by law, we will obtain appropriate consent before sending promotional or marketing communications.
You may opt out of promotional communications at any time.
Service-related communications that are necessary to operate your account or provide requested Services may continue while your account remains active.
9. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
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Provide and maintain our Services.
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Maintain your account
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Process appointments and transactions
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Comply with legal and regulatory obligations.
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Resolve disputes
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Enforce our agreements
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Prevent fraud and abuse.
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Protect our legal rights and the security of our Services
When information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal, regulatory, security, accounting, and dispute-resolution requirements.
Certain information may be retained where required or permitted by applicable law.
10. ACCOUNT DELETION AND DATA DELETION
If you create an account with Book Hospital, you may request deletion of your account and associated personal information.
10.1 In-App Account Deletion
Where account deletion functionality is available, you may request deletion through the App using the account settings.
The account deletion option should be accessible through a clearly identifiable path such as:
Profile → Settings → Delete Account
The exact location may change when the App is updated.
10.2 Website Account Deletion Request
You may also submit an account deletion request through our website:
or contact us at:
If Book Hospital provides a dedicated account-deletion webpage, it will be made available through the Website and App.
When we receive a valid deletion request, we will process the request in accordance with applicable law and our legitimate retention requirements.
Information that is not required to be retained will be deleted or anonymized as appropriate.
Certain information may be retained where necessary to comply with legal obligations, prevent fraud, resolve disputes, enforce agreements, or protect our rights and security.
11. YOUR PRIVACY RIGHTS
Subject to applicable law, you may have the right to:
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Access your personal information.
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Correct inaccurate or incomplete information
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Update your account information.
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Request deletion of your personal information
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Request deletion of your account
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Withdraw consent where processing is based on consent.
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Raise a grievance concerning the processing of your personal information.
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Exercise other rights available under applicable law
You may submit a privacy-related request by contacting us at:
We may take reasonable steps to verify your identity before processing certain requests.
12. THIRD-PARTY SERVICES
The App or Website may use or provide access to third-party services, including payment gateways, maps, analytics services, authentication services, hosting providers, communication providers, or other external services.
Third-party providers may process information in accordance with their own privacy policies and applicable laws.
Book Hospital does not control the privacy practices of third-party websites or services that we do not operate.
Users are encouraged to review the applicable privacy policies of third-party services before providing information to them.
13. CHILDREN'S PRIVACY
Book Hospital's Services are intended for individuals who are legally permitted to use the Services.
We do not knowingly collect personal information directly from children in circumstances where such collection is prohibited by applicable law.
Where a parent or legal guardian believes that personal information has been provided by a child without appropriate authorization, they may contact us at:
If we determine that such information was collected in circumstances where it should not have been collected, we will take reasonable steps to delete it in accordance with applicable law.
14. USER-PROVIDED INFORMATION
You are responsible for ensuring that information you provide to Book Hospital is accurate, complete, and up to date.
You should not provide information belonging to another person unless you have the appropriate authority or permission to provide that information where required by law.
You are also responsible for maintaining the confidentiality of your account credentials.
15. AUTOMATED PROCESSING AND SEARCH RESULTS
Book Hospital may use automated systems or algorithms to organize and display hospitals, doctors, healthcare practitioners, or other healthcare-related information.
Search results or rankings may depend on factors such as:
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Search terms
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Location, where applicable
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Availability
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Appointment information
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Service information
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User preferences
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Other operational factors
The appearance or ranking of a healthcare provider does not necessarily constitute an endorsement or guarantee by Book Hospital.
16. INTERNATIONAL DATA PROCESSING
Depending on the technology infrastructure and service providers used by Book Hospital, personal information may be processed or stored in locations outside your state or country.
Where personal information is transferred across jurisdictions, we will take reasonable measures required by applicable law to protect the information.
17. DATA BREACHES AND SECURITY INCIDENTS
If we become aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, mitigate, and respond to the incident in accordance with applicable law.
Where notification is legally required, we will provide the required notification to affected individuals and/or relevant authorities.
18. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
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Changes to our Services
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Changes to our data practices
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Changes in applicable law
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Regulatory requirements
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Changes to our technology or business operations
Any revised version will be published on our Website and, where appropriate, through the App.
The "Last Updated" date at the beginning of this Privacy Policy indicates when the policy was most recently updated.
Where required by applicable law, we will provide appropriate notice regarding material changes.
19. GOVERNING LAW
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.
This includes, where applicable to our processing activities, the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, applicable rules and regulations, and other applicable data-protection and privacy laws.
Nothing in this Privacy Policy is intended to restrict or remove any mandatory rights available to individuals under applicable law.
20. CHANGE TO PRIVACY POLICY
bookhospitals may update this Privacy Policy at any time, with or without advance notice. In the event there are significant changes in the way bookhospitals treats User’s personally identifiable information, or in the Privacy Policy itself, bookhospitals will display a notice on the Website or send Users an email, as provided for above, so that you may review the changed terms before continuing to use the Services. As always, if you object to any of the changes to our terms, and you no longer wish to use the Services, you may contact bookhospitals@gmail.com to deactivate your account. Unless stated otherwise, bookhospitals’s current Privacy Policy applies to all information that bookhospitals has about you and your account.
If a User uses the Services or accesses the Website after a notice of changes has been sent to such User or published on the Website, such User hereby provides his/her/its consent to the changed terms.
21. CONTACT US
If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the processing of your personal information, please contact us.
Book Hospital
Website: https://bookhospitals.in
Email: bookhospitals@gmail.com
Privacy / Grievance Contact: 8143209425
Business / Registered Address:
2-8/107/A/1/R81 , Flat no :202,2nd Floor,Vedas Arcadex
Munganoor, Hyderabad,501505
We will make reasonable efforts to review and respond to privacy-related requests within the timeframe required by applicable law.
22. ACCEPTANCE OF THIS PRIVACY POLICY
By accessing or using the Book Hospital Website, Mobile Application, or Services, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with the practices described in this Privacy Policy, you should discontinue use of the Website, App, and Services.
Book Hospital
Effective Date: July 22, 2026
Last Updated: July 22, 2026